Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@Frassanitojewelers.com. Please note that returns will need to be sent to the following address: 346 New York Ave, Huntington, NY 11743, United States

You can always contact us for any return question at Info@Frassanitojewelers.com. 

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, sized, or damaged in any way cannot be accepted for return. Returns with no Frassanito Jewelers Corporation return code, and packages that are improperly packaged or uninsured will be refused receipt.

Your Return Authorization Code. Call 631-427-5498 and you will be given a Return Authorization Code. Write this code on the outside of the shipping box. Items returned without an RA# will be refused.

  1. Your Return Authorization Code. Call 631-427-5498 and you will be given a Return Authorization Code. Write this code on the outside of the shipping box. Items returned without an RA# will be refused.
  2. Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the replacement cost of the certificate. For security reasons, do not write Frassanito Jewelers Corporation anywhere on the outside of the box. Returns Should Be Addressed To:
Frassanito
346 New York Avenue
Huntington, NY 11743
  1. Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
  • Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
  • More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Frassanito Jewelers Corporation.* (FedEx® and UPS® will not insure merchandise over $500.)

You must follow these instructions exactly. Failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at Info@FrassanitoJewelers.com.

*Frassanito Jewelers Corporation will not be responsible for loss or damage of return shipments.



Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom jewelry.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@Frassanitojewelers.com.